Support

Write to support@peroglot.com. A person reads every message and answers within two working days, usually much sooner. Tell us which phone you use and, if it helps, which lesson or sentence you were on.

Quick answers

The app says my answer is wrong, but I think it is right

Tap "My answer should be accepted" on the feedback sheet. The report reaches the people who write the course together with your exact answer. If you were right, the sentence is fixed for everyone and you get a reply inside the app.

What is free and what costs money?

The first ten lessons of every course are free, forever. After that one subscription unlocks every course and every language. Reviews of what you already learned keep working even without a subscription. The price is shown in the store before you buy.

How do I cancel my subscription?

Subscriptions are managed by the store, not by us.

iPhone or iPad: Settings → your name → Subscriptions → Peroglot → Cancel.
Android: Play Store → profile picture → Payments & subscriptions → Subscriptions → Peroglot → Cancel.

You keep access until the end of the period you already paid for. Refunds are handled by Apple or Google under their rules.

I bought a subscription on another phone

Sign in with the same account (email code, Apple or Google) and tap Restore purchases in Settings. If the store still does not recognise it, email us the store receipt.

Does it work offline?

Yes. Once a course is downloaded you can learn without a connection. Your progress is saved on the phone and synced the next time you are online.

How do the levels work?

Every word, sentence and rule has its own level. A correct answer moves it up and pushes its next review further away; a mistake brings it back sooner. Lessons introduce new material; reviews keep the old material alive. The feathers you collect are earned by answering, not by time spent.

Can I switch the language the app explains things in?

Yes, under Settings. Each course is written separately for each explanation language, so switching downloads a new version of the course.

Speech input does not work

Speech recognition runs on your phone's own service. Check that Peroglot has microphone permission in the phone's settings and that the language you are learning is installed for dictation on the device. You can always type instead.

How do I start over?

Settings → Account → Reset progress wipes the learning state on the phone and restores what the server has, which is the same thing unless you reset there too. Ask us by email if you want a full reset of the server copy.

How do I delete my account?

Settings → Account → Delete account, or by email; the account deletion page explains exactly what is removed and what stays.